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Call Center Agent - Jobs in Abu Dhabi , United Arab Emirates

1.00 to 10.00 Years   Abu Dhabi , United Arab Emirates   25 Jan, 2023
First Abu Dhabi Bank
Job LocationAbu Dhabi , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

Tohandle all inbound calls and emails via the website related to FAB Properties and Mismak.ACCOUNTABILITIES:

  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  • Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank.
  • Handle all inbound customer calls respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
  • Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
  • Monitor and track all case files from CMS until completion notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs).
  • Identify the root cause of any complaint and record in CMS to facilitate accurate reporting
QualificationsMinimum Qualification:
  • Bachelors degree in the Arts (BA) or Sciences (BS) or a related discipline
Minimum Experience:
  • Three years relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative

Keyskills :

About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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