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Customer Success Officer - Jobs in Al Kuwait, Kuwait

1.00 to 10.00 Years   Al Kuwait, Kuwait   18 Nov, 2022
Homewagon
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

Job descriptionOnly applicants inside Kuwait will be consideredOnly applicants who can join immediately will be consideredAbout HomeWagonHomeWagon started with a claim: There?s a better way.First launched in Kuwait, specializing in home improvement with focus on Smart Home Category. We provide our products and services through an end-to-end online experience on a smartphone app and website. This experience is made up of an easy-to-use user interface, professional online shop assist service, and fast home delivery.Our mission is to make people happy about their homes. We?re on a continuous journey to offer accessibility to hard-to-find offerings with affordable prices and high-level service quality.SummaryThe customer success officer will be responsible for providing responsiveness and care to customers. And to represent the brand and its quality standards by providing solutions, perform sales, and ensure customer satisfaction.Responsibilities

  • Responsible for handling client queries through a variety of means such as email, calls, WhatsApp, Instagram and other social media platforms of the company.
  • The customer success officer has to be constantly updated about our new products and should be ready to answer the clients regarding our existing products.
  • To ensure client satisfaction by calling the clients and get the schedule for their availability in cases requiring installation for our products, the request has to forwarded to the operations team along with the availability of the timings.
  • The customer care officer has to send quotations to the clients as and when required and follow up with the clients until the final payment.
  • Performing outbound sales calls and reach out
  • Closely work with the operations team and has to be well aware of the availability of the stocks.
  • Handling client complaints through various platforms and escalating to the operations team in a timely manner in order to ensure customer satisfaction.
  • Assist clients for orders, refunds, exchanges as per the company policy and procedure.
  • Inform clients about the deals and promotions as the company offering.
  • Train new staff on customer service techniques and skills.
  • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly recorded.
  • Provide pricing and delivery information, refund policies to our clients.
  • Regularly compile reports and submit to the management on overall customer satisfaction
  • Collaborating with marketing team on new campaigns and initiatives.
QualificationsEducation:
  • Degree in business administration, marketing, communication, IT, or relevant field
Experience:
  • Previous experience in a similar role

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