Job Location | Amman, Jordan |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Distribution, Supply Chain & Logistics |
Functional Area | Not Mentioned |
We are looking for motivated candidates who are capable?handle 4 different tasks:Inbound CallsReceives inbound calls, answers customers? questions and inquiriesin a polite and respectful manner with an effort tomaximize customers? satisfaction and achieving high FCR (firstcontact resolution) rates.Outbound Calls?Calls customers to validate and properly document contactinformation, and to confirm orders to increase the rate of accurateorders.Chat?Handles customers? inquiries and concerns over chat including butnot limited to; order follow-up, order confirmation...etc. andescalates related issues to concerned departments in an efficientand effective way.EmailReceives and replies to customers? emails, in addition, to escalateissues including but not limited to, Combining of orders,Refunds?etc. to ensure that all customers? inquiries are being
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