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Customer Service Representative - Jobs in Amman, Jordan

0.00 to 3.00 Years   Amman, Jordan   19 Oct, 2021
Job LocationAmman, Jordan
EducationNot Mentioned
SalaryNot Mentioned
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

We are looking for motivated candidates who are capable?handle 4 different tasks:Inbound CallsReceives inbound calls, answers customers? questions and inquiriesin a polite and respectful manner with an effort tomaximize customers? satisfaction and achieving high FCR (firstcontact resolution) rates.Outbound Calls?Calls customers to validate and properly document contactinformation, and to confirm orders to increase the rate of accurateorders.Chat?Handles customers? inquiries and concerns over chat including butnot limited to; order follow-up, order confirmation...etc. andescalates related issues to concerned departments in an efficientand effective way.EmailReceives and replies to customers? emails, in addition, to escalateissues including but not limited to, Combining of orders,Refunds?etc. to ensure that all customers? inquiries are being

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