Design, implement, and monitor the infrastructure and the systems. This includes after hours on-call support and handling technical problems escalated from Level 1
Plan, Design and Implement customer solutions and configuration changes.
Provide Level 1 with adequate technical tools for monitoring and managing systems.
Maintain and monitor the Data Center and NOC infrastructure.
Advanced problem troubleshooting/isolation.
Advanced problem resolution following written procedures.
New procedures creations/initiations.
Procedures maintenance and validation.
Report creation, validation & distribution.
Trigger technical escalation processes.
Execute scheduled tasks.
Hosting projects implementation (operating systems configurations, Windows Server, Exchange, SharePoint etc.)
Delivery reception and inventory
Handle backup platforms and operations.
Manage SAN and storage configurations and troubleshooting
Manage the infrastructure (Physical, Virtual).
Manage the backup solutions.
Manage the cloud platform.
Responsible of the platforms system patching and updates.
NOC projects execution.
Tools, reports & NOC infrastructure implementations and changes.
New customer implementation plan execution.
Documentation of installation set-up and configuration.
Perform acceptance tests of the service in collaboration with the project manager.
Provide technical support (Level 1-when needed and Level 2) on all Data Center products and solutions. This includes being part of the after-hours on-call rotation support.
Assist in other related activities and projects as necessary.
Availability to work outside Normal Working Hours for urgent matters.
