| Job Location | Cairo, Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Business Support Services |
| Functional Area | Not Mentioned |
Role and Responsibilities:?Directly coordinate with line manager and execute outlined tasks?Collaborates with government relations department and CRM team members for timely execution of task and client problems?Liaising with internal departments to ensure client requirements are fulfilled effectively?Forecasts and tracks client account metrics?Makes sure the client receives response and services promptly and established SLA is adhered to?Ensures effective communication between the client and the internal team(s) identifying any gaps?Providing scheduled reports to direct manager?Organize and deliver multiple operational client-related tasks with multiple internal stakeholders?Provides early recognition of potential risks with (significant) business impact in the account.When necessary, escalates identified risks in time to line manager?Works with line manager to prepare and finalize business proposals?Ensures costing and billing accuracy for company services and existing clients?Carrying out client satisfaction surveys and reviews.?Creating an inspiring team environment and able to work remotely
Keyskills :
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