| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.ÿResolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.ÿIdentify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices.ÿInitiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.ÿWork on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.ÿAssist users with wireless and remote access.ÿHandle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.ÿAssist in selecting and deploying new technology to support organizational goals and objectives.ÿProactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out.ÿHandle operating system installation and ensure the system is configured based the client requirement.ÿSupport business needed applications and escalate issues to the second line resolver group if not fixed.ÿMonitor infrastructure and conducts frequent health check up on computer hardware/software and execute preventive maintenance plans.
Keyskills :
© 2020 JobSearchGulf All Rights Reserved
