DESCRIPTIONThe goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a continuous improvement lead which we call it internally (Program manager I, ACES).As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on EG LM operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.Key job responsibilitiesAs firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.- Lead improvement of OTR (on the road) performance, mainly productivity metrics like SPR, DPPH, etc. through PDCA approach and other lean tools.- Contribute to deployment of Process Standards and upgrades within the delivery station partnering with station management and several stakeholders.- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.- Leading Last mile & middle mile optimization projects aiming at reducing cost per shipment.- Contribute to audit initiatives and support results-driven action planning.- Lead and design process governance for delivery associates working hours and head room optimization.- During peak time, you will have the responsibility for peak productivity target setting, enabling tech changes to support successful peak implementation and co-own sites readiness for peak operations.This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.
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