Senior Application Management Engineer - Jobs in Cairo, Egypt

Job Description

Senior Application Management Engineer* Implement and execute best practices, techniques and procedures essential to an applications optimal operation, performance and availability to the customers.* Monitoring of customer critical applications, raising and monitoring critical logs and working directly with customers internal and external teams to troubleshoot and support incidents regarding customers applications and systems. * Follow-up with users and support staff on requests and incident tickets.* Understand the technical architecture of our customers solutions;* Implement, optimize, test and release the data management scripts, hotfixes, system monitoring scripts on the customers environment;* Application monitoring: Monitor logs and systems. Manage exceptions engaging with our customers Consultants and System Engineers;* Early morning production monitoring and application management of customers applications;* Overnight on-call support, in shifts, with other AMEs.* Working directly with clients and Customer Services team to troubleshoot and support incidents regarding custom applications and systems issues;* Participate in regular customer service status meetings;* Validate and keep the customer environments up-to-date (internally and customer).* Work with team members to resolve complex incidents.* Document known errors and workarounds.* Identify and action escalations in line with defined policy* Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.* Understand and escalate scope changes per change control process.* Responsible for executing recovery actions.Personal Skills* Strong customer empathy and customer focused;* Team player, flexible and accurate;* Innovative, team-oriented problem solver;* Excellent interpersonal and communication skills (verbal and written);* Excellent time and priority management skills;* Ability to manage multiple competing priorities;* Highly developed, process-oriented skills for troubleshooting, problem solving and problem resolution;* Ability to isolate problems between hardware and software and provide information to appropriate development team(s);* Excellent Verbal and written communication skills in English;Technical Skills? Typically 3-5 years of hands-on experience in IT application implementation and support services ? Working experience on Linux Administration and Shell scripting; RHCSA certification is a plus ? Working experience on SQL ? Knowledge about Oracle Weblogic Server Administration ? Knowledge about virtualization using VMware ? Knowledge about Oracle Database Administration ? Preferred knowledge about Containerized environments and DevOps tools implementation and administration for example (Ansible, Dockers, Kubernetes, Jira) ? Preferred knowledge about Cloud/IaaS environments for example (MS Azure, Amazon WS, Google Cloud) ? Preferred ITIL foundation certified. ? Preferred knowledge about Automation and RPAEducationMS / BS degree in Computer Science, Engineering Job Location Cairo, Egypt Job Role Engineering Years of Experience Min: 3 Max: 5

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