| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Long DescriptionKey accountabilities and decision ownership:? Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution.? Solve the Incident within the comply SLA and meet the agreed KPI.? Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .? Work on Shift basis 24*7 including weekends and public holidays on rotational basis.Long DescriptionCore competencies, knowledge and experience:? 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions? Experience in Assurance/Operations teams.? CCNA Certificate? Fluent in Italian (Written and Spoken )- Minimum C1 Level
Keyskills :
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