Business Process Owner - Jobs in Dubai, United Arab Emirates

Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities ? all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.ÿRole Purpose:The role of the BPO is to own the to-be solution within their respective process area and toÿensure it meets their specific OpCo?s requirements for that process taking input from theÿrelevant SME?s.ÿThey will use the principle of adopting SAP Best Practice process flows, specifying changes toÿthese process flows only where there is a compelling case based on their OpCo?s business need.ÿTypically, that will occur when the ?business need? is demonstrated to be one that drives materialÿorganization efficiency and/or cost benefits, or when the standard best practice process flowÿcannot support the OpCo?s operating model without material additional cost.ÿThe BPO will also support the development and delivery of the business change artefacts, actingÿas the ?process champion? for their area within their OpCo?s.ÿRole Details ? Key Responsibilities and Accountabilities:ÿÿ

• To ensure that systems are designed and delivered to manage the process efficiently andÿeffectively.ÿ
• Identifying resources required to deliver and manage the process from the businessÿcommunityÿ
• To drive Process efficiency - eliminating duplication of effort and ensuring processes areÿfit for purpose
• To ensure processes are applied consistently across all regions - ensuring best practicesÿare adopted globallyÿ
• To manage processes effectively? delivering acceptable levels of service to the Business
• To drive effective Organizational Change Management in respect of the business processÿ
• playing a critical part of the change management network to embed change into theÿorganizationÿ
• To ensure the process is ready to be moved into BAU operations, defining operationalÿreadiness criteria for bringing the system design into service and Business Continuity processÿ
• to support contingency operations.ÿ
• To provide a point of escalation for Process Governance and remove any blockers that stop aÿglobal consensus being achieved
• To play a leadership role within the organization change network and provide a top-down approach to embedding change within the global organization
• To design roles and responsibilities to support the operational delivery of the processmobjectives, including providing the relevant IMO (interim mode of operations) & FMO (future mode of operations) process governance model and associated SOPs to approve design changes taking into accountÿthe needs of the business, end users, process delivery teams, other Process Owners,ÿInternal Policy and legislative requirements.

ÿ? Process documentationÿ? Training materialsÿ? Support Systems and end-user self-help guidesÿ? Roadmap for improvements via the Enabling Systems Strategy Group? Monthly KPI reporting to measure actual process performance against objectivesÿ(including baseline and target KPIs, compliance with MAF?s policy, and Industry standards)Definition of Success:ÿÿ

• Ability to manage the task in Auto Pilot Modeÿ
• In addition, BPOs will be required to support other areas of the 1ERP program, specifically in theÿ
• specification of interfaces to other systems, data mapping and business validation test.ÿ

Personal Characteristics and Required Background:ÿ

• 10 years of Finance Domain Experience
• Finance Process Expertiseÿ
• ERP Systems Exposure (Oracle , AX , SAP )
• Process Documentation Skillsÿ
• Presentation Skillsÿ
• Project Managementÿ
• Training Skillsÿ

Keyskills :