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Cluster In-charge | Al-Futtaim Healthcare | Dubai - Jobs in Dubai, United Arab Emirates

1.00 to 10.00 Years   Dubai, United Arab Emirates   16 Jul, 2021
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Key Responsibilities

  • The incumbent will operate from the current workbase (Pharmacy) & the role and responsibilities will remain the same concerning to the workbase.
  • Work with Pharmacy team to execute and achieve all assigned financial goals, operational, and customer service metrics and ensuring sales targets are achieved in the assigned pharmacies.
  • Ensure that shop floor employees are properly trained and coached in customer service excellence and they are highly motivated to offer exceptional customer service. Promote and ensure follow-up on all customer service issues as required.
  • Responsible for staffing of all outlets within the area.
  • Monitor and ensure compliance with Company policies and procedures.
  • Conducting store audits and review weekly sales report to assess the team performance and prepare action plans and work on that for better performance.
  • Train other medical personnel on matters pertaining to the pharmacy.
  • Communicates with and treats pharmacy?s customers
  • Works effectively with other healthcare employees, managers, and departments.
  • Complies with local drug regulatory laws as regulated by the country of operation like drug enforcement administration, and the food and drug administration by monitoring nursing unit inspections; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions.
  • Ensures that all pharmacies are adhering to infection-control protocols.
  • Ensuring safe and clean working environment in all pharmacies by complying with procedures, rules, and regulations.
  • Maintains pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Pharmacy Budget Achievement
  • To support the pharmacy div. in achieving the revenue budget and GP% target
  • To drive best Sales practice within the division, implementation of sales and marketing activities in the pharmacies, monitoring its performance and reporting in order to achieve the set budgets
  • Uphold Group policies and standards; ensuring alignment to group strategy
Customer Service
  • To ensure that all Pharmacists are extending great customer service to all clients visiting pharmacies.
  • To achieve excellent rating for the empanelled pharmacies in the DSES scheme under Dubai Economic Dept.
  • Ensuring better communication with the clinic team, collaboration and co-ordination
Manpower Allocation
  • Ensure optimum manpower allocation in order to achieve the business objectives
  • Monitoring staff performance and come up with improvement plans
Best Practices (Coaching/ Training)
  • Become the Pharmacy Domain Expert and ?go-to? person for anything related to Retail Pharmacy
  • To hold coaching workshops with Business to share best practice
  • To work together with other departments and divisions within the organisation to identify any process improvements and improve standards and efficiency.
  • Monitor Usage and create SOP?s wherever possible

Keyskills :

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