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Customer Service Supervisor | Hertz | Dubai, UAE - Jobs in Dubai, United Arab Emirates

1.00 to 10.00 Years   Dubai, United Arab Emirates   25 Jun, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

About The RoleAl Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.Specifically, your responsibilities will include the following:

  • Key Account Management: - Effectively manage the relationship and ensure retention
  • Manage vehicle returns and terminations
  • Standard Operating Procedures (SOP) adherence
  • Performance Management:
  • Monitor and manage team performance
  • Attend to customers queries/escalations/complaints

Keyskills :

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