| Job Location | Dubai, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Automotive Repair, Spare Parts, & Support Services |
| Functional Area | Not Mentioned |
úÿÿÿÿÿÿÿÿWelcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries.úÿÿÿÿÿÿÿÿCoordinate and direct efficient operation of incoming calls, and take detailed messages in order to maintain communication with Administrative Staff.úÿÿÿÿÿÿÿÿAssures the readiness of the reception area at the beginning of each working day. Opens the office at the designated time: ensure beverages are prepared and available for customers.úÿÿÿÿÿÿÿÿTidiness reception desk at the end of each day, ensure all working documents are safely secured in the drawer.úÿÿÿÿÿÿÿÿReviews and responds to all Telephone messages received outside business hoursúÿÿÿÿÿÿÿÿMaintains a professional appearance and positive approach towards customers at all timesúÿÿÿÿÿÿÿÿPerforms office support functions, which includes sorting and distributing incoming mail, posting outgoing mail, typing correspondence reports, and maintaining files and office records.úÿÿÿÿÿÿÿÿMaintain and provide Daily, Weekly and Monthly Report requested by Service ManagerúÿÿÿÿÿÿÿÿMaintain Daily Call Log Report and Customer Survey Satisfaction ReportúÿÿÿÿÿÿÿÿReview quotation requirements from the enquiries received by phone, WhatsApp or by e mail and coordinate with Service Advisor for quotation.úÿÿÿÿÿÿÿÿReceiving customer service appointments request and attend them accordingly:a)ÿÿÿConfirming customer service appointmentsb)ÿÿÿSending reminder text message to customer prior to one day appointment.c)ÿÿÿFollowing up customers who have failed to appear on their schedule and reschedule them according to date and time availability.d)ÿÿÿPrepare customer file with the last service historye)ÿÿÿMaking sure customer and vehicle details are correct and complete, if necessary, needs to update record using DMSf)ÿÿÿÿOffering customer service mobilities like: taxi, drop off (if avail.), recovery service.úÿÿÿÿÿÿÿÿMaintaining Office & Refreshments supplies and keep inventory when needed.úÿÿÿÿÿÿÿÿCoordinating and protocolling company driver?s scheduleúÿÿÿÿÿÿÿÿMonitor Social Media Account ? Facebook, Instagram, Google my business account. - Attend customer complaints/feedback/appreciation.úÿÿÿÿÿÿÿÿPerform duties as they relate to the Front Desk operations in an efficient and effective manner.úÿÿÿÿÿÿÿÿPrepare LPO r for purchase of any Office Stationery / Refreshments or any other office related items.
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