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Program Director (Airline) - Jobs in Dubai, United Arab Emirates

1.00 to 10.00 Years   Dubai, United Arab Emirates   01 Oct, 2022
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Program Director (Airline) page is loadedProgram Director (Airline)locationsDubai time typeFull time posted onPosted Today job requisition idR0186382 Location: Dubai, United Arab EmiratesThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world?s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi?s airport.Operating in the In-Flight Entertainment (IFE) and Avionics after sales & support market segments, the holder of the job is responsible for managing the overall performance and execution of contracts with a strategic airline of the region. He / She is the main point of contact with the customer community on support related activities and is ultimately in charge of enhancing the satisfaction of his/her customer portfolio.The primary focus of the job holder is to enhance the partnership with the customer through responsiveness, advocacy and management of the specific working contractual agreement between Thales and the customer.He/she takes ownership of the customer?s concerns and work towards the resolution in coordination with the customer to drive in-service commercial, operational, technical and contractual issues and commitment on all the AGS range of services.The Program Director is responsible for Customer satisfaction and will work closely with the: technical back-office and operations departments. The Program Director will maintain and improve their assigned customer?s position in Thales rankings with Aircraft Manufacture, such as Airbus and Boeing. Additionally the Program Director will manage and monitor their assigned customer scorecards. Any actions to improve or maintain will be done through regular visits, Thales internal meetings, process improvements and pro-active approach to customer service. The Program Director will be responsible to monitor the in service performance and reliability of the Thales components and support any recovery plans with their specific airlines.Any future support and services or contractual changes will be managed and coordinated to the customer through the Program Director. These changes could be in the form of retro-fit agreements, technical publications, training, test equipment, data distribution, etc.ROLES & RESPONSIBILITIES:The Program Director is a customer facing role responsible for the most profitable execution of the customer contract whilst maintaining customer satisfactionThe Program Director is accountable for driving and delivering on all key metrics affecting the performance of the contract.Through a deep understanding of his/her customer?s context and contractual framework, the Program Director takes the lead to identify all possible areas of margin improvement and new business opportunities, whilst managing customer satisfaction by tackling contractual issues. Major responsibilities include:+ contract post-award implementation,+ managing contractual milestones,+ delivering/exceeding on sales Gross Margin targets,+ managing cash and financial terms of payment, (invoicing plans, reconciliation plans, provisioning, Volume Discounts, cash and payments, Credit Lines, Merchandise Discounts, Cash incentives, etc..)and for generating accurate and timely reporting and forecasting+ driving operational performance and Owner of all contractual risks that could impact Margin and associated mitigation plans => day-to-day contract management incl. claim management (not only with margin impact)Support the Regional Sales team in renegotiating contracts in order to extract additional value to the benefit of the organizationIs a key contributor to customer satisfaction and in growing customer intimacy:+ Promote Thales image ? product, processes and services through Customers visits and associated presentations+ Identifies opportunities to increase repair market share through a detailed understanding of the customer, competitive and market environment+ Develop Customer knowledge (fleet, configurations and/or capability list, maintenance and repair status & evolution)WORK EXPERIENCE REQUIREMENTS:Minimum of 15 years? experience in Program Manager, Account Management or Commercial related field. Background in airline / aerospace sectorMA in Business or equivalentIn depth knowledge and experience of the aerospace sector with ideally exposure to IFE and Avionics product lines - preferred* Ability to use basic PC with word processing, excel, PowerPoint, and basic Microsoft office, SAP, Salesforce - preferredAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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