Develop workflow design and templates to create database for customer analytics on platforms like Qualtrics/QuestionPro/MS form.
Design Balances Score cards and associated KPIs for assigned assets and develop monthly tracking of dashboards for review.
Produce visual charts and dashboards for the in-house data to create actionable highlights.
Track monthly/quarterly/yearly performance of key customer/BSC KPIs and their trends for assigned assets of Dubai Holding Entertainment.
Manage various customer feedback channels and overall process to identify customer concerns, assign feedback, initiate corrective & preventive actions by execution functions, summarize results and highlight likely insights for the top management.
Improve the data accuracy in data warehouse by understanding the missing data elements and execute corrective plan to enhance the data streamline.
