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Advanced Customer Services - TAM Delivery Senior Manager/Director - Jobs in Egypt

1.00 to 10.00 Years   Egypt   22 Jan, 2022
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Accountabilities:- With his/her team profile and deliver projects and services mainly for Cloud, SaaS, Applications and some Middleware products, on premise as well hybrid leveraging Oracle stack. - Promoting the movement of Customer on premise workloads to Oracle OCI, and attaching ACS Services to SaaS. - Maximize Customer Satisfaction and renewals rate. - Manage the P&L and take appropriate actions to ensure budgets/KPIs are met. - Monitor the contract base(s) to ensure revenue is being maximised, revenue yields are in line with expectations and the evolution is positive (ie growing), taking action when appropriate. - Monitor Service Delivery effort and report against agreed budget(s) ensuring margin and utilization targets are achieved. - Ensure all service-related systems and documentation required, either contractually or as part of a programme, are up to date and accurate. - Provide timely management reports as requested by Senior ACS Management. - Provide support to Sales team in Quarterly Account Plan review. - Operate in accordance with Oracles policies, business processes and procedures.

Keyskills :

About Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

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