Call Center Agent - Jobs in Egypt

1.00 to 10.00 Years   Egypt   14 Sep, 2023
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
Functional AreaNot Mentioned

Job Description

Call Center Agent | Outsource RoleOverview of the role˙Responsible for answering customer calls, listening to their concerns, and solving problems. In charge of handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.˙What you will do˙?˙˙˙Manage inbound and outbound calls in a timely manner.?˙˙˙Register customer requests on the system, record customers data and coordinate with other divisions in that regard.?˙˙˙Provide quality, efficient, and non-judgmental telephone customer service to internal and external customers.˙?˙˙˙Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.?˙˙˙Conduct satisfaction surveys through customer calls.?˙˙˙Prepare a report on call center activities.˙

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