Customer Service & Planning Officer - Jobs in Fujairah, United Arab Emirates

5.00 to 10.00 Years   Fujairah, United Arab Emirates   20 Oct, 2021
Job LocationFujairah, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
Functional AreaNot Mentioned

Job Description

Customer Service & Planning OfficerFujairahPURPOSE OF THE JOB:

  • To guarantee an adequate preparation / co-ordination of all pre-and post-work in relation to product loading and discharge, including ITTs and all related administrative work.
  • The CSP Officer is representing the interest of both FOTT and the Tank Terminal Operators.
  • Pro-active planning and preparing loading and discharge of vessels and ITTs to be executed accordingly by FOTT Operations Department
  • Assure an excellent relationship with Tank Terminal Operators and to constantly optimize services provided.
  • Contribute to a quick turn-around time of all vessels in the Port through pro-active planning, good communication
  • Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders of the Port of Fujairah
  • Issues work-orders for FOTT operation teams (Shift) for pre-arrival preparation
  • Collects / distributes all documents required to execute the loading/discharge/ITT
  • Berth Planning (in collaboration with the Shift Leaders)
  • Managing the queue list / berth availability
  • Contact with terminal operators, ship-agents, surveyors to assure the quickest turn- around time of each ship in the Port
  • Consolidating / analyzing all pre- and post-data such as operational KPls, including flow- rates, vessel data etc. so that results can be analyzed, and corrective matters taken
  • Preparing & releasing FOTT Shipping schedule on website on daily basis.
  • Providing prompt and professional response to all customer when required.
  • Record keeping of ships and their operational performance.
  • Sending reminders to customers to submit cargo final figures and other closing documents.
  • A Bachelors Degree is essential; Post Graduation is advantageous.

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