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Customer Service Representative - Jobs in Kuwait

1.00 to 3.00 Years   Kuwait   17 Nov, 2022
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

  • Prompt response to customer inquiries via email, WhatsApp and phone calls.
  • Conducting outgoing calls and surveys for service quality purposes.
  • Building and maintaining profitable relationships with key customers.
  • Keeping customers updated on the latest products in order to increase sales.
  • Expanding the customer base by upselling and cross-selling.
  • Manage the CRM system and conduct business reviews using CRM programs.
  • Receiving customer complaints via phone, email & WhatsApp. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns.
  • Escalating to Customer Service Manager (CSM) any serious complaints that customer service specialist (CSS) is not equipped to deal with.
  • Identifying common problems and provide possible suggestions for improvement, wherever possible.
  • Attending workshops and meetings as required.
  • Working with the direct manager on improving unit?s policy & procedure.
  • Update customer information in the customer service database as at when due
  • Suggest solutions when a product has a manufacture defect.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Respecting client confidentiality at all times.
  • Any other tasks requested by direct manager or management

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