Operation Manager (Courier) - Jobs in Manama, Bahrain

1.00 to 10.00 Years Manama, Bahrain 08 Oct, 2021

Job Location	Manama, Bahrain
Education	Bachelor's degree / higher diploma
Salary	$1,000 - $1,500
Industry	Distribution, Supply Chain & Logistics
Functional Area	Not Mentioned

Responsible for overall operational management and performance of Hub and delivery operations.
Assign delivery to couriers according to schedules and route plans.
Ensure that the process and employees are working smoothly and efficiently.
Achieve KPI & SLA of delivery & pickup commitment.
Supervise staff to ensure that safety best practices are being followed while handling shipments.
Train and develop industry best practices and SOPs to operations and customer service team members.
Evaluate all aspects of employee performance and provide coaching or discipline as needed.
Provide operations staff with guidance and support to cope with volume growth.
Reassign responsibilities based on change in volumes or geography.
Monitoring and tracking the day-to-day operations.
Manage for Ops. Dispatchers & riders complains handling.
Monitor & evaluate the quality standards through outbound call and on-ground visits
Reporting daily technical issues with the development team and ensure fast action is taken.

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