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Service Desk Specialist L1 - Jobs in Manama, Bahrain

1.00 to 10.00 Years   Manama, Bahrain   22 Sep, 2021
Job LocationManama, Bahrain
EducationNot Mentioned
SalaryNot Mentioned
IndustryElectrical Engineering
Functional AreaNot Mentioned

Job Description

Responsibilities/Tasks:? Work as front-line operator, in IT Customer Service?Center? Attend calls and educate users about IT best practices? Analyze incident tickets? Resolve Incidents to achieve maximum First Call?Resolution(FCR)? Monitor, analyze and update incident & service request?tickets logged in the Service Desk system.? Possess solid knowledge of Microsoft Office & Office?365, Windows 10 & of common IT issues.? Manage difficult users skillfully? Proficient in Written and Spoken English language?(Spoken Arabic will be an added advantage)Candidate must have a patient and understanding personality as he/she will be dealing with different type of users. The main task is to attend calls related to service, report the incident, raise and close tickets with priority, perform some troubleshooting activities etc.Bahraini neededSalary: BD 450

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