Initiate outbound contacts to targeted customer base either manually or through Outbound Auto-dialer
Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.
Inform all relevant information pertaining to the services / products
Achieve Tele-sales / conversions based on KPI Targets.
Provide guidance, instruction, direction and˜query resolution to end customers.
Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.
Close-loop customer interactions to ensure complete and accurate information and resolution is provided to the customer.
Actively seek to understand customer issues and propose alternate products, while adhering to the company policy and standards of behaviour while providing customer satisfaction and positive interaction with the company.
Identify and highlight to relevant stakeholders, mass/general issues faced by customers.
A good understanding of the product and services in the Telecom sector.
