Team Lead - Patient Access - Jobs in Qatar

1.00 to 10.00 Years   Qatar   22 Jun, 2022
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryMedical Hospital; Medical Clinic; Other Healthcare Services
Functional AreaNot Mentioned

Job Description

Job purpose: The Team Lead - Patient Access provides leadership, motivation, and guidance to the department. Manages Admitting staff and is responsible for the supervision of the Hospital?s Patient Registration areas, Inpatient and Outpatient. This individual aids in setting goals, priorities, and performance standards for patient access functions including scheduling and registration. By collaborating with other operational areas and ensuring accurate and timely input of patient demographic and insurance information, this position supports a cohesive and efficient revenue cycleResponsibilities:

  • Reviews patient access policies on a regular basis and makes updates as needed-focusing on continuous process improvements.
  • Is involved in the budget process and recommends purchase of equipment and systems.
  • Develops and supervises staff through provision of timely feedback and use of appropriate Human Resources policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
  • Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registration.
  • Monitors up-front cash collection efforts and provides timely feedback to management team for fiscal responsibilities.
  • Creates and implements methodologies to measure and improve customer satisfaction
  • Ensures understanding, awareness, and compliance with all applicable laws, regulations, and professional standards.
  • Ensures registration audits are regularly performed to promote quality and identify root causes of issues to develop action plans for process improvement.
  • Monitors and trends Key Performance Indicators for Patient Access. Trends results and reports findings to Revenue Cycle Management with recommendations for improvement as needed.
  • Makes certain staff is scheduled appropriately and in accordance with volume and workflow indicators to ensure compliance with department goals
  • Participates in various facility and system-wide process improvement teams and IT system implementations.
  • Reviews and assures that employee time is recorded accurately. Produces and keeps a current department record (attendance and counseling sheets).
  • Registers and pre-registers patients as necessary to support the team.
  • Conduct monthly staff meetings and in-services for all responsible areas
  • Assume on-call responsibilities to ensure adequate staff and problem solving

Keyskills :


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