| Job Location | Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Operations:- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.- Maintains effective communication with all related departments to ensure smooth service delivery.- Maintains a good working relationship with the Front Office team particularly Bell Boys. Ensures guests are greeted upon arrival and offered assistance at all times.- Maintains an up to date knowledge of the hotel services and communicates this to colleagues so they can supply information and respond to guest queries.- Maintains an awareness of guest profiles through the Opera guest profile system.- Ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.- Deals promptly, efficiently and pleasantly with incoming calls.- Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.- Delivers the morning newspapers to the guest rooms.- Maintains the daily function board and notice board in Opera.- Checks the duty roster daily.- Suggestively sells the hotel promotions, outlets and facilities at all times.- Regularly checks the lobby area ensuring that it is clean and tidy.- Attends training and communication meetings as instructed.- Ensures your area is manned at all times.- Deals with any complaint, taking action as appropriate and communicating this to the supervisor.- Ensures all money taken for the postage of items by guests is correct and posted accordingly.- Attends department communication meetings.- Maintains an awareness of sales opportunities maximizing revenue.- Promotes internal outlets and act as F&B ambassador- Establishes promotes and maintains good public relations while meeting or exceeding guest expectations.- Cooperates in the performance of any reasonable task requested by the department Supervisor or Manager.- Assist Reception with arrivals and departures whenever required.- Adheres to all established Mvenpick Hotel policies and procedures.- Networks with is connections in the city and continues to develop more- Updates the information book with the latest information and activities in Dubai- Develops his network within the city so in case of need it is easier to get tickets, reservations, bookings and other services as per guests needs and requests. Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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