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COORDINATOR, CUSTOMER SERVICE - FM - AC - Jobs in Riyadh, Saudi Arabia

1.00 to 10.00 Years   Riyadh, Saudi Arabia   17 May, 2022
alfanar Group
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

?Group Overview: ? Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design &? development centers and a host of facilities in the Middle East and other countries.???alfanar is involved in:? ? Electrical, Electromechanical and Civil Engineering Construction? ? Manufacturing and Marketing Electrical Construction Products? ? Allied Engineering Services??Our Main Divisions:? ? alfanar electric? ? alfanar Construction? ? alfanar Building SystemsJob PurposeThis position exists to assist in performing entry of nonconformity services data tasks efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.Functional Responsibilities

  • Interface with customers to handle after-sales service functions.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Monitor service order to ensure delivery to customers related to service functions
  • Coordinate, analyze and improve customer service functions to meet company goals
  • Maintain database of customer order and their comments/complains Maintain computerized information systems
General Responsibilities? Collaborate with teams to get the work effectively achieved.?? Ensure effective communication with peers and managers, and show openness to directions and feedback.?? Execute the planned activities to meet the operational and development targets as per delivery schedules.?? Use resources effectively to achieve objectives within efficient cost and time.? Solve any related issues arise and escalate any complex operational problems.?? Follow quality requirements and specifications for products or processes or related activities.??Execute related tasks as per defined policies and procedures.?? Comply to related procedures and work instructions.?? Adhere to all Safety procedures and regulations.QualificationBachelor in Business AdministrationExperienceFresher - 0-2 yearsSkillsAnalytical thinkingCommunicationCreativityDetails OrientedInitiativeMS OfficeReport writingRisk AssessmentTeamworkTime ManagementTroubleshootingWell OrganizedWork under pressur

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