| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Software Development |
| Functional Area | Not Mentioned |
IT Operations manager | Software Document Management Firm | RiyadhWork with IT Director to ensure operational activities, requests, changes are identified and completed on time.Look at budget and agreed SLAs and ensure the business targets are reachedWork with ensuring stakeholders are kept up to dateClient DetailsCloud based Software firm who specialise in Document management for high profile clients across the middle east.DescriptionRESPONSIBILITIES:* Work with the ICT Director, IT Managers/leads* Work with IT vendors to select and new off-the-shelf products* To act as the right hand person for the ICT Director in managing the day to day activities.* Ensure smooth operations of the ICT department,* Provide Strategic input from prior experience, to ensure our business maximises technology.* A Primary point of communication between IT, Operations and clients* Architects, administers & supports the organisations core IT hardware, software & Infrastructure* Build relationships and gather requirements from key non-technical project stakeholders* Liaises with the third-party vendors* Draw up detailed plans for IT servicesCoordinating with IT and Operations and senior management.* Leading technical teams to carry out the tasks and deliver the services defined in the service level in helping managing the support service & delivery functions* Own and manage all Incidents and Request to resolution in coordination of the Service Desk* Provide escalated on-site support for hardware, software and network connectivity issues.* Manage the tasks of IT teams* Work with IT Teams to analyse and redesign IT service and IT business processes, taking a lead role as required.* Ensure appropriate risk assessment and compliance checks are carried out.* Engage with IT Processes such as Service Desk, Incident Problem and Change ManagementProfileThe Successful candidate would be an IT operations manager within a document management firm or similar industry, has worked in a Senior capacity as an IT Operations ManagerThis person must have an Ops technology background. The ideal candidate should have experience managing and working with the IT Applications and Infrastructure team.This hire should take on all the IT directors Operational tasks and must be flexible and able to take on responsibility.Job OfferThis is a permanent role Based in RiyadhPaying competitivelyTax free salaryExcellent benefitsBonus
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