Job Location | Riyadh, Saudi Arabia |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Other Business Support Services |
Functional Area | Not Mentioned |
Senior Customer Success Manager, KSA ? ERP˙˙˙˙˙˙Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is a critical element in our growing Cloud portfolio. As part of the Cloud commitment, Oracle has created the EMEA Customer Success Group which is responsible for supporting SaaS implementation, adoption, and renewal. A key team within this new group is the Customer Success team which focuses on the post sales relationship, partnership and alignment with SaaS customers. As such, their goal is to enhance the customer experience, drive product adoption and increase customer satisfaction to secure subscription renewal and identify upsell opportunities˙This is high profile team that presents an exciting opportunity to be part of a group that is essential to Oracle?s future and growing success in the SaaS business.˙Location: ˙SaudiLevel: IC4˙Role DescriptionOracles Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.The Oracle Customer Success program exists to foster enduring relationships, where expertise, experience and enthusiasm are shared. Our goal is to enable, simplify and empower our customers to achieve the best possible value from their Cloud investment. The Customer Success team engages the right experts within Oracle to provide the advice and service our customers require.Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers? business goals and Key Performance Indicators during the entire lifecycle.˙The objective of the Customer Success Manager is to maximize Customer retention and success while also driving increased subscription revenue.˙The ERP Customer Success Manager is a Business Partner, responsible to manage a portfolio of +15 customers achieving maximum value with Oracle ERP suite of applications.You will work towards individual annual targets for driving adoption of your customer?s subscriptions and work closely with sales to enable further adoption of Oracle products within the volume installed customer base.Essential Duties
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