It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel?s network, computers or internet access which is in the hotel?s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
Act as a hotel ambassador at all times.
To carry out any additional duties requested by management, related to hotel operational activities.
Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
Keep work area clean, neat and hygienic at all times.
Ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa & wellness department as required:
Spa Treatment Rooms
Spa Reception
Spa Retail
Spa Pantry
Consultation Lounge
Spa Thermal & Changing Facilities
Tea Lounges
Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
Will be expected to assist and perform various demonstrations and events.
Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
Perform all treatments to the highest standards on guests whilst maintaining the guest?s comfort at all times.
Be on time for appointments and thoroughly review appointments before and after completing each treatment.
Have the ability to courteously interact and answer all spa and hotel related questions with guests.
Attend daily and monthly meetings when necessary.˜
Be on time to attend training that has been scheduled by Spa Treatments Manager.
Perform all assigned spa therapist tasks.
Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
Maintain inventory of supplies for the operations of the treatment rooms.
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Skills & Qualifications˜
Senior School qualification or equivalent is a must
Beauty School graduate will be preferable
CIBTAC/CIDESCO qualifications will be an advantage
Minimum 2 year of experience working as a Spa Therapist/Beautician˜
Previous experience working in a 5-star hotel environment will be an advantage
Previous experience working in the Middle East Region is an advantage
Good knowledge on computer systems will be an advantage
Clear communication; effective verbal and written communication skills in English
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Perform job with attention to details and the ability to organise and handle multiple tasks effectively
Mature and outgoing personality with excellent interpersonal skills
