|Job Location||United Arab Emirates, Dubai|
|Industry||Hospitals / Healthcare / Diagnostics|
|Functional Area||Not Mentioned|
Additional Information Le Meridien Dubai Hotel & Conference Centre, Le Meridien Fairway, Aloft & Element Al Mina, Aloft & Element Dubai AirportJob Number 23170232Job Category Sales & MarketingLocation Le Mridien Dubai Hotel & Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates Schedule Full-TimeLocated Remotely NRelocation NPosition Type ManagementJOB SUMMARYAssists in leading the propertys segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.CANDIDATE PROFILEEducation and Experience. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major 3 years experience in the sales and marketing or related professional area.OR. 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESDeveloping & Executing Sales Strategies. Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.. Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue. Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).. Recommends booking goals for sales team members.Managing Sales Activities. Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.. Participates in sales calls with members of sales team to acquire new business and/or close on business.. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data. Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals.. Assists Revenue Management with completing accurate six period projections.. Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.. Interacts with guests to obtain feedback on product quality and service levels.. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.. Empowers employees to provide excellent customer service.. Observes service behaviors of employees and provides feedback to individuals and/or managers.. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.. Ensures that a customer recognition program is in effect throughout Sales.. Executes and supports the companys Customer Service Standards and propertys Brand Standards.. Participates in and practices daily service basics of the brand.. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.. Gains understanding of the propertys primary target customer and service expectations serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships. Develops and manages relationships with key stakeholders, both internal and external.. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.At Le Mridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. Were looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Mridien. In joining Le Mridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
customer service Guest Satisfaction Catering Business Administration Sales Marketing Compliance Revenue Management relationship management Leadership trade shows Hotel Restaurant Management
Our five-star hotel is strategically positioned in the heart of the city’s commercial district and is easily within a 20-minute drive from all commercial areas of Abu Dhabi and the Saadiyat Cultural District. Additionally, guests are short walks from major corporations, shopping malls, parks and sparkling Corniche Beach. Experience comfort, sophistication and memorable stays in United Arab Emirates at Le Royal Méridien Abu Dhabi.
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