Sr. Specialist Vendor Training - Jobs in United Arab Emirates

Job Description

When you think of food delivery in the MENA region, we?d be pretty surprised if talabat didn?t pop into your mind first! Since delivering our first order in Kuwait in 2004, we?ve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.What?s On Your Plate?

• Design the training strategy and roadmap for vendors - examples could be learning courses, training programs, and workshops for vendors about transmission, vendor portal, and all vendor operation materials.
• Assist Vendor content strategy and content initiatives to ensure vendor engagement, brand consistency, and positive customer experience. Liaise with the Partner Growth team to develop and maintain online micro-learning modules, and build the vendors operations knowledge base.ÿ
• Responsible for the creation of training material for onboarding new vendors and re-boarding of existing vendors.ÿ
• Build training SOPs and metrics to measure vendor performance and compliance.ÿ
• Support the on creation of training materials for our internal account management team, and coach them on the new KPIs.ÿ
• Conduct Vendor Engagement activities and Focus Group discussions with restaurant partners to understand their pain points and work on them.
• Lead entire training lifecycle to improve retention of existing vendors and increase the vendor adoption rate.ÿ
• Work with the regional partner growth and logistics teams to plan and conduct training sessions within the organization. Assess the effectiveness of vendor training through periodic surveys/feedback.
• Review and create reports and analyze the service provided.
• Mentor and coach the teams to deliver a high standard of training.

What Did We Order?

• 3-5 years of experience as a training professional (food/grocery tech industry is highly preferred).
• Deep knowledge of Training and Quality in a Customer Service or BPOÿ
• Excellent communication (verbal and written) skills in English and Arabic
• Ability to manage the entire training cycle, including in-person activities and web-based learning.
• Must have strong Training Delivery skills and knowledge of Quality tools.
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Influencer and negotiator with good public speaking and presentation skills.

Keyskills :