Butler (Villas) - Jobs in Abu Dhabi, United Arab Emirates

Job Description

ButlerAn exciting opportunity has arisen for a Butler tojoin Rixos Saadiyat Island. Whats in it for you:.Employee benefit card offering discounted rates in Accor worldwide..Learning programs through our Academies..Opportunity to develop your talent and grow within your property and across the world!.Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.What you will be doing:MAIN DUTIES AND RESPONSIBILITIES:.To oversee the butler service, ensuring that all the hotel standards and procedures are fully known and followed..To ensure a proper coverage and supervision of the butler service at all times..To ensure appropriate stock level for the smooth run of the butler operations and to prepare requisitions accordingly..To ensure uncompromising levels of cleanliness and maintenance through each employees responsibility..To use the proper telephone etiquette as per Rixos standards..To assist and to coordinate the daily activity with the Guest Services Manager..To be most of the time in the guest area to have contact with the guests and to socialize, playing a Public Relations role. .To ensure that all guests enjoy their stay and receive the finest personal service..To personally greet and escort the guests rather than pointing out directions..To personally coordinate the guest arrivals (room block, room inspection, amenities, guest preferences) & welcome drinks and to assign rooms for each butler..To personally coordinate the guests departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled, to personally give VIP guests farewell, escorting them to the hotel door..To ensure that each room is checked after the guests departure and the Lost & Found procedure is respected..To be fully aware of VIPs in house, to recognize them upon arrival and keep a good trace of them..To ensure that the Senior Management is aware of all VIP arrivals. .To have a perfect knowledge of guests preferences. To ensure that all preferences and requests are well responded with every visit..To ensure daily that the guest history is updated and the likes and dislikes are mentioned..To ensure that the privacy of the guests and the confidentiality of the information is respected..To act as a representative of the Management when dealing with guest complaints or if a member of the butler team is facing difficulties that she/ he cannot solve on her/ his own. .To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it..To call the Guest Service Manager, FOM or the HM/GM for advice in serious cases or if an approval is required. .To be fully aware of and to report all guest comments or complaints..To daily review the butlers logbook and to sign it. To personally update the activity reports..To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction..To conduct a daily line up briefing with each shift of the butler team to recapitulate tasks and activity.Your experience and skills include:.Ability to focus attention on guest needs, remaining calm and courteous at all times.Strong interpersonal and problem solving abilities.Ability to work well under pressure in a fast paced environment.Ability to work cohesively and collaboratively as part of a teamYour team and working environment:Rixos Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.At Accor, we are Heartists!Are you ready to put your heart at the center of everything that you do If so, then join our team of Heartists at Rixos Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keyskills :
Team Work Interpersonal Problem Solving communication

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.