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UAE National | Service Advisor | Automotive

1.00 to 10.00 Years   Abu Dhabi, United Arab Emirates   03 Jun, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationAbu Dhabi, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the role˙This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.What you will do

  • ˙Build long-term relationships with customers to ensure customer retention & loyalty.
  • ˙Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • ˙Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.˙
  • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.˙
  • ˙Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.˙
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