Call Center Agent - Jobs in Al Kuwait, Kuwait

1.00 to 3.00 Years Al Kuwait, Kuwait 27 Mar, 2024

Job Location	Al Kuwait, Kuwait
Education	Not Mentioned
Salary	Not Mentioned
Industry	Catering, Food Service, & Restaurant
Functional Area	Not Mentioned

Primary Duties & responsibilities include but not limited to:

Identifying customers? needs, clarify information, research every issue and providing solutions�
Answering phones from customers professionally and responding to customer inquiries and complaints.
Building sustainable relationships and engaging customers
Following up complicated customer calls where required
Obtaining and evaluating all relevant data to handle complaints and inquiries
Recording details of comments, inquiries, complaints, and actions taken.
Handling and resolving customer complaints regarding to service problems
Reporting upper management on problems and issues
Recognize and pursue opportunities to cross-sell and/or to promote value-added products
Informing the manager on duty of any operational inconsistencies
Solicit feedback from guests concerning the service and food
Maintain customer relationship with each segment such as delivery etc.
Understand loyal customers and recommend for guest entertainment program
Custodian of CRM activities in the organization
Any other duties assigned by your supervisor/manager

Keyskills :

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