Receive and count working cash at beginning of the shift
Perform tasks such as preparing Draft, Transfers, exchanging foreign currency, processing inward transfer.
Provide courteous service to customers, and receive complaint with care and direct it to respected Area.
Carrying out KYC on customers, ensure all customer information is fed accurately in the system for each transfer and customer registration.
Verifying customer Id for validity and scanning the ID in the system prior to carrying out any transaction.
Record all transaction promptly, accurately and in compliance with the company procedures.
Accurately count and receive money from the customers (LC/FC) for the service rendered. Accurately pay back change to the customer in case any or funds to the customer in case on inward payment.
Count all liabilities at the end of each shift for accuracy and report to Branch Manager in case of any shortage or excess.
Transfer balance currency, cash and drafts to the Head Teller or the reliever at the end of each shift.
Provide customers correct and accurate information on products and services offered. In case of training requirements? approach Branch Manager.
Update, Amend transaction records as and when required.
Ensure obtaining Customer Signature on every transaction.
Strict Adherence to CBK procedures.
Scout for opportunities to increase transactional volumes.
Be a team player for achieving revenues targets.
Report issues or discrepancies to Branch Manager.
Ensure good discipline, punctuality at work and maintain dress code.
