| Job Location | Amman, Jordan |
| Education | High school or equivalent |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and˙non-voice channels.- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)- Manage and resolve customer complaints- Identify and overcome objections- Able to handle calls or none voice channels in a pressure environment- Should be capable of handling issues and complaints with providing solutions to the customers- Should be fully aware of information related to the product or services of the organization- Display Time flexibility towards shifts as per work floor requirements
Keyskills :
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