Lead and supervise a team of onsite support engineers in all MMCs to provide technical support and troubleshooting services for assets deployed in The client location.
Allocate resources efficiently to close trouble tickets on time as per the SLA.
Ensuring that incoming support requests are logged, prioritized, and resolved within agreed-upon service level agreements (SLAs).
Provide escalated technical support for complex issues or cases that require advanced troubleshooting or expertise. Assist onsite support engineers in all MMCs in diagnosing hardware problems, identifying root causes, and get effective solutions.
Develop and deliver training programs and resources for the onsite support engineers in all MMCs.
Maintain accurate records of support activities, including incident reports, service tickets, resolution details, and user feedback.
Follow Client Security standards and safety rules.
