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Front Office Telesales Agent - Jobs in Doha, Qatar

1.00 to 3.00 Years   Doha, Qatar   02 Mar, 2024
Malomatia
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Job ObjectiveTo present products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.Job Roles and Responsibilities

  • Leads and ensure customers are satisfied enough to continue doing business with their company.ÿ
  • Monitoring sales performance and Closing sales deals.
  • Answering telephone calls in a timely manner and providing helpful accurate information to callers.
  • Demonstrate high level of empathy during interactions with the caller.
  • Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
  • Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information, administrative support and more as instructed by line manager.
  • Keeping database up to date
  • Ensure adherence to company policies, procedures and practices.
  • Providing good customer service to clients by always demonstrating showing positive behavior.
  • Attend training courses relevant to the role and implement the training as appropriate.
  • Establishing and maintaining effective working relationships
  • Communicating effectively verbally and in writing.
  • Work as a team with other colleagues to carry out work smoothly.
  • To understand the need for and maintain strict confidentiality at all times

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