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IT Support Analyst (On-site Qatar) - Jobs in Doha, Qatar

2.00 to 3.00 Years   Doha, Qatar   22 Feb, 2024
Kanari AI
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

Kanari AI is a leading provider of multilingual end-to-end solutions for speech recognition, text-to-speech, and conversational AI, with a special emphasis on Arabic and other regional languages. We are seeking a skilled and motivated IT Support Analyst to work on-site with one of our partners in Doha, Qatar.Role DescriptionThe IT Support Analyst plays a crucial role onour team by offering first-class technical support and guidance to one of our key partners. This position involves handling both Tier 1 and Tier 2/3 support tasks, addressing incidents and requests related to server-side and client-side applications.Responsibilities

  • Technical Troubleshooting: Diagnose and resolve software issues, perform hands-on fixes, including software installation, upgrades, implementing fixes, and configuring applications.
  • Issue Resolution: Own and drive issues to resolution, including necessary escalations to specialized resources. Test fixes to confirm issues are adequately resolved.
  • Incident Documentation: Log all incidents and problems within a ticketing system, ensuring thorough documentation and follow-up.
  • Post-Resolution Follow-up: Conduct follow-ups with customers after issue resolution to ensure long-term success and satisfaction.
  • Preventive Analysis: Evaluate resolved issues to identify patterns and recommend solutions to prevent future problems.
  • Customer Relationship Management: Build and maintain rapport with customers, offering exceptional service and support remotely and in person.
Qualifications
  • Educational Background: Bachelors degree in Computer Science
  • Professional Experience: 2 to 3 years of experience in IT support roles, with a proven track record of resolving logged errors in a timely manner.
  • Technical Skills:
    • Expertise in Windows Server and Linux server installation, configuration, and administration.
    • Proficiency in shell scripting, with the ability to leverage PowerShell for task automation.
    • Familiarity with web development frameworks is a plus.
  • Soft Skills: Exceptional interpersonal and communication skills, with a strong ability to guide customers through technical processes both remotely and in person.
Location
  • Doha, Qatar

Keyskills :
Windows Server shell scripting Linux Server PowerShell

About Company

Destination Hotels is a privately held lodging management company headquartered in Englewood, Colorado. It is the United States' largest independent hospitality management company, representing 40 luxury and upscale hotels, resorts and golf clubs internationally

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