Associate Director tech - Jobs in Dubai , United Arab Emirates

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech. Were well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day. Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries. About the teamThe demand growth team at Careem is responsible for powering the growth of Careems super app customer base, transactions and GMV by harvesting the rich data Careem has on its customers and driving activation, graduation, cross sell and retention journeys for the platform. This is a central team that takes a platform view of the customer and at the same time works closely with the verticals to help deliver their growth objectives. The team also collaborates with the growth platform product team to continuously evolve our product capabilities that drive the growth machine at scale and for all our cities in the region. What youll doAs an Associate Director - Martech, your role will span three broad areas:

• North star vision: Help shape the North star vision for how we run growth in a super app / multi-vertical context, both from a strategic / commercial and from a tech perspective (including tools we build / buy).

• Operations: Setup and run highly streamlined operations that enable the journey towards the North star and power targeted / personalized engagement journeys for customers.

• ROI measurement: Establish clear metrics to measure performance for all customer journeys with reliable and detailed reporting that surfaces insights and help drive continuous improvements.

This is a complex, entrepreneurial role where you will start by understanding the strategic context and vision for growth at Careem and translate that into a flexible and reliable Martech stack and operations. You will need to hit the ground running, build the nucleus of the opportunity yourself and over time build a strong team that helps scale the function across our cities. You will need to be comfortable with ambiguity / complexity and operating with frugal resources while persevering through challenges. In order to be successful, you will need to collaborate closely with multiple cross functional teams such as product, design, research, growth / analytics, marketing and others. Building strong relationships with cross functional team members will be crucial to success in this role. You will need to obsess over the needs of customers and partners to craft a winning value proposition that balances the interests of customers and Careem. What youll needThe ideal candidate will have a passionate commitment to leading and growing a rockstar team, an insane focus on excellence and customer experience, a strong sense of curiosity and urgency to get things done, and a clear alignment with Careems core values. Additional qualifications include: Non-negotiable skills:

• Highly analytical, strategic thinker with strong commercial acumen and a strong data orientation
• Product-first mindset and ability to work with both in-house product team and leverage external tools / products
• Solid impact orientation
• Strong stakeholder management and communication skills
• Fast learner and agile in a dynamic role, business, and market
• Big picture thinker able to zoom in and out as needed to service the business
• Humble and hungry to learn something new curiosity to do what has not been done before to set the bar on experience, customer service, and innovation in the market
• Strong project management skills ability to deliver on multifaceted projects with many stakeholders
• A people leader who invests in growing and guiding the team

Previous experience:

• 10+ years of experience in a combination of analytics, strategy and operations
• Past experience in leveraging data science / ML to solve complex problems
• Past experience with leading growth / demand operations in a large scale tech business
• Past experience in tech startups would be a strong advantage
• UAE-specific experience and strong knowledge of the market. Knowledge of the KSA market is a bonus
• Mustve managed a team with a proven track record
• Customer-centric mindset and experience working closely with product teams

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

• Be part of a hybrid working environment
• Work from any country in the world for 30 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :

About Company

Careem is a Dubai-based ridesharing company with operations in over 100 cities, covering 15 countries across the Middle East, Africa, and South Asia regions. The company, which was valued at over US$2 billion in 2018, became a wholly-owned subsidiary of Uber after being acquired for $3.1 billion in January 2020.