Business Process Owner - Strategy & Transformation - UAE - Jobs in Dubai, United Arab Emirates

Job Description

Role Profile:Accountable for the process and solution design as well as delivery in a given Pillar / functional area who leads a wider team in delivering and driving positive change to ways of working which ultimately benefit our Customers and Business teams.Knowledge:Order Management Programme; Omnichannel and eCommerce Customer Fulfilment and order Journeys.Will work closely with Digital Hub , Store of the Future and Core Merchandising TeamsBackground should be ideally from an eCommerce, Omnichannel , Brand background, Business functional led rather than TechExperience:+10 years experienced in a relevant discipline (relevant to the Pillar and/or Portfolio)A current senior Leader (or ready now in a talent pool), a recognized expert in their field with deep and broad functional knowledgeDemonstrable commercial acumen and experience of defining and designing key end to end processes and decision making in the relevant disciplinesExperience of transformation programmes or change management an advantageThe below Key Performance Areas include but are not limited to:Leads Design Workshops ensuring focused and specific to the business requirements aligned to adoption of new processes and best practiceResponsible for leading design of process and solutions across whole modules or domains, representing either whole business, specific divisions or brands subject to scope of solutionChallenge the end-to-end processes and handover between various solutions to identify gapsWorks cross functionally in a matrix structure with other resources e.g. Programme Delivery, Change, Cutover, Business Analysis, Business Data and Business TestingManages and Leads SMEs to identify Best practice and continuous improvement in to be statResponsible for business requirements sign-off, as well as prioritisation. Sign off as is / to be business processes.Interrogate and understand out of the box functionality, recommend changes required to existing processes to adopt standard out of the box functionality.Drive change by defining new business process, target operational models, user role profiling and determining future rolesDrive the customer journey in conjunction with SMEs, Business Analyst & superusers who will input/document.Accountable to ensure that UAT or their Pillar is complete in terms of functional scope, review and confirm business scenarios and test cases for user acceptance, drives priorities and focus of UAT Test Managers and Test LeadsResponsible for signing off UAT against predefined criteria and go no go as part of wider teamAccountable for definition and signing off Business Cutover Activities and Plans to effectively deliver Go Lives Accountable for functional Hypercare post Go Live leading SMEs and other resources to deliver optimal service and support to Brands and FunctionsResponsible to clarify and amend business processes post implementation and for ongoing continuous improvementResponsible for prioritising Pillar backlog for new or additional requirementsAccountable for ensuring to be processes are incorporated into the training materials and signed offResponsible for development of Business Benefits case relevant to their Pillar

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