| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Role Purpose:˙To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.˙Key Role Specific Accountabilities:˙? Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or˙automatic debits.˙? Compute and record transactions ensuring 100% accuracy for all register transactions.? Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and˙safe custody of collected cash.? Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for˙the customers providing bags / trollies as appropriate to facilitate the shopping journey.? Ensure that companys customers are well attended to by responding to their needs & working efficiently to˙minimize queues.? Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the˙procedure quick and easy.˙? Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a˙prompt and courteous manner to guarantee maximum customer satisfaction.? Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a˙friendly and professional manner.? Ensure the Childs safety is their main priority while they are in Smaland providing a safe environment for children˙within the area.? Make announcements and pages the customers (parents) if there is any issue with the children in the playroom˙area or general announcements to customers when needed.? Ensure all system procedures are adhered to as per policy / procedure.? Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve? Handle returns and exchange issues based on own judgment, experience and authority given by the management˙according to which exceptions can be made to retain a customer.? Use the information from Returns & Exchange desk to detect and act upon or report to the management about a˙product fault, safety problem or transportation problem? Brief the Duty Manager on complaints that require management assistance.˙? Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk to be used for reconciling˙with the cash till as well as the accounts for the period of the report as well as analyzing trends on sales and˙profitability and performance of the store.˙
Keyskills :
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