Provide supervisory management for all Service Advisors, leading a reception team to maintain professionalism and efficiency.
Cultivate a customer-centric environment by promoting excellent customer service values and ensuring customer satisfaction.
Ensure accurate flow of customer and vehicle information, guaranteeing vehicles are fixed right the first time and delivered as promised.
Uphold departmental procedures and promote a clean, safe, and customer-centric environment.
Track the financial performance of each direct employee responsible for selling labor hours and other sales.
˙About the teamReporting to the Aftersales Manager, youll be part of a bustling workshop environment, liaising with the workshop team and providing assistance to other departments and customers.˙
