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Sales Customer Service Representative - Jobs in Dubai, United Arab Emirates

3.00 to 5.00 Years   Dubai, United Arab Emirates   20 Jan, 2024
Silverstone rent a car
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

Job Overview:We are seeking a highly organized and detail-oriented individual to join our team as an Reservation & Customer Service Representative. In this role, you will be responsible for overseeing the day-to-day operations of our car rental services, ensuring efficiency, customer satisfaction, and profitability you will manage various aspects, receiving inquires, customer service, reservation. follow up invoices with clients & suppliers.Job Title:ÿ Sales Customer Service ExecutiveSales Reporting:úÿÿÿÿÿÿÿÿProvide regular reports on rental transactions, customer feedback, and sales performance to management.he main responsibilities of the sales consultants will be:

  • Increasing sales by developing and maintaining relationships with customers
  • Identifying prospective customers
  • Following up on potential sales leads
  • Maintaining relationships with existing customers
  • Closing sales orders and following up on collection
Provide Exceptional Customer Service:
  • Ensure a high level of customer satisfaction by addressing inquiries, concerns, and requests promptly and professionally.
  • Welcome and assist customers in a friendly and courteous manner.
Rental Process Management:
  • Facilitate the smooth process of renting vehicles, including documentation, payment processing, and vehicle inspection.
  • Explain rental terms, conditions, and policies to customers.
Vehicle Fleet Coordination:
  • Coordinate with the operations team to ensure the availability and readiness of rental vehicles.
  • Maintain accurate records of vehicle availability and reservations.
Resolve Issues and Disputes:
  • Address and resolve customer complaints, disputes, or issues related to the rental experience.
  • Collaborate with other departments to resolve complex problems.
Up-selling and Cross-selling:
  • Identify opportunities to promote additional services or upgrades to enhance the customer experience.
  • Effectively communicate and offer supplementary products, such as insurance packages, baby seats, additional driver services, pickup and drop-offs, Additional/Extra hours, etc...,
Knowledge of Local Regulations:úÿÿÿÿÿÿÿÿStay informed about local traffic regulations, parking rules, and other relevant laws to provide accurate information to customers.Documentation and Record-Keeping:
  • Accurately maintain records of rental transactions, customer information, and any relevant documentation.
  • Generate reports as needed for management and auditing purposes.
Safety and Compliance:
  • Educate customers on the safety features of rental vehicles and provide guidelines for safe driving.
  • Ensure compliance with company policies and industry regulations.
Communication Skills:úÿÿÿÿÿÿÿÿCommunicate effectively with customers and internal teams through various channels, including in-person, phone, WhatsApp and email.Team Collaboration:
  • Collaborate with colleagues in different departments to ensure a seamless customer experience.
  • Participate in training sessions to enhance skills and knowledge.
Problem-solving:úÿÿÿÿÿÿÿÿUse critical thinking and problem-solving skills to address customer needs and unexpected challenges.Sales Reporting:úÿÿÿÿÿÿÿÿProvide regular reports on rental transactions, customer feedback, and sales performance to management.he main responsibilities of the sales consultants will be:
  • Increasing sales by developing and maintaining relationships with customers
  • Identifying prospective customers
  • Following up on potential sales leads
  • Maintaining relationships with existing customers
  • Closing sales orders and following up on collection

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