Senior Specialist CPay Captain Ops - Jobs in Dubai , United Arab Emirates

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech. Were well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day. Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries. About the teamCareemPay is Careems very own fintech proposition that supports a wide variety of payments and broader financial use cases, including local P2P transfers, international remittances, and bill payments in the UAE. The wallet is now also a key proposition for Careem captain payouts who receive earnings seamlessly and directly into their CareemPay (CPay) wallet. You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Pay all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains. What youll doYoull be responsible for managing Careem Pays daily product operations, collaborating across Careem teams to manage strategic projects. Initial focus of the role will be on managing Careem Pay for captains, hence strong strategic and operational expertise is essential to success in the role.Key Responsibilities:

• Operations: Support our day-to-day wallet operations in partnership with key external stakeholders. Balance your time between behind-the-desk problem solving and strategic thinking, and on-ground operations and problem solving. Be willing to lend an extra hand to on ground-operations teams as necessary
• Develop & Optimise Processes: Monitor product performance to identify the biggest operational gaps, inefficiencies, and risks, and work on solutions in collaboration with various teams. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
• Product Development: Keep a keen eye out for new features to improve our operations and users experience. Manage consumer feedback and work with teams across Careem to make sure user feedback is translated into meaningful product build
• Program/Project Management: Be a resourceful, go-getting multitasker, supporting large, cross-functional initiatives across a variety of areas (product, ops, sales, marketing, etc)
• Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships
• Product growth: Ideate and execute plans to make users and usage of CPay wallet grow through promos, campaign participations and marketing activations
• Product analytics: Perform and run various analyses to unlock actionable product insights. Bonus points if you can work with SQL

What youll need

• 3+ years of relevant and proven experience in tech, operations, consulting, PMO and/or strategy.
• Strong analytical capabilities, mastery of Excel is required. Bonus points for technical ability in SQL.
• Experience in defining solutions to complex, strategic topics with a deeply analytical and structured approach to issues
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
• You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• Urdu or Hindi proficiency is a plus
• Ability to work on-ground with a Yes, can do and get it done attitude

Where youll be

• Given the operational nature of the role, youll be required to work from Careem Headquarters in Shatha Tower, Dubai

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

• Be part of a hybrid working environment
• Work from any country in the world for 30 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :

About Company

Careem is a Dubai-based ridesharing company with operations in over 100 cities, covering 15 countries across the Middle East, Africa, and South Asia regions. The company, which was valued at over US$2 billion in 2018, became a wholly-owned subsidiary of Uber after being acquired for $3.1 billion in January 2020.