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Spa Receptionist - Jobs in Dubai , United Arab Emirates

1.00 to 10.00 Years   Dubai , United Arab Emirates   23 Mar, 2023
Accor
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels /Hospitality /Restaurant
Functional AreaNot Mentioned

Job Description

  • Greet all arriving and departing guests by name.
  • Answer the telephone in a prompt friendly manner.
  • Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
  • Introduce guests to the Spa Supervisor, advise all incoming guests of spa procedures, special instructions, additional available treatments and billing procedures.
  • Provide explanations of services provided and spa specialties.
  • Inquire as to the guest experience and level of satisfaction with treatments and services.
  • Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
  • Ensure that the standards of guest service are as set in the spa training manual are conducted as per the standard operating procedures.
  • Conduct butler service consultation and full fill guest profile form, if the Spa Supervisor is not available.

Keyskills :
Guest ServiceGuest RelationsGuest ExperienceBillingGuest Service AgentReservations AgentFront Desk AgentFront Office ManagerFront Desk SupervisorFront Desk ManagerFront Office ExecutiveLead Hostess

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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