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Spa Receptionist - Jobs in Dubai, United Arab Emirates

2.00 to 3.00 Years   Dubai, United Arab Emirates   02 Apr, 2024
Job LocationDubai, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPersonal Care Centers
Functional AreaNot Mentioned

Job Description

The Role: ˙Senior Receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients. ˙We are looking to hire for a skilled Senior Receptionist who is passionate about beauty & helping customers with their daily requirements.˙Responsibilities:˙

  • Handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.
  • Handle multi line telephone system efficiently and accurately applying the company?s telephone etiquettes & call handling system.
  • Manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.
  • Receive and greet visitors in an efficient, tactful, and courteous manner.
  • Assist in collecting payments from the clients
  • Assist in the opening and closing of the Spa and daily sales cash collection and ensure they are accurately administered and completed.
  • Actively promote the company?s Spa services and Retail to all the customers.
  • Assist Spa Manager/in-charge with assignments/ task of the staff.
  • Listen to client concerns with empathy and offer every possible help within the role assigned and The House of Enspa? s policies and procedures, ensures a follow through of the client issue till its closure.
  • Understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.
  • Trains new staff as needed
  • Assist in inventory as needed
  • To present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.
  • To always maintain a friendly & approachable attitude towards clients and staff.

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