Assistant of Front Office Manager - Jobs in Egypt, Oman

Job Description

JOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILEEducation and Experience. High school diploma or GED 2 years experience in the guest services, front desk, or related professional area.OR. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team. Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.. Encourages and builds mutual trust, respect, and cooperation among team members.. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence.. Ensures employee recognition is taking place on all shifts.. Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.. Develops specific goals and plans to prioritize, organize, and accomplish your work.. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.. Strives to improve service performance.. Collaborates with the Front Office Manager on ways to continually improve departmental service.. Communicates a clear and consistent message regarding the Front Office goals to produce desired results.. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service. Provides services that are above and beyond for customer satisfaction and retention.. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.. Serves as a role model to demonstrate appropriate behaviors.. Sets a positive example for guest relations.. Displays outstanding hospitality skills.. Empowers employees to provide excellent customer service.. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.. Provides feedback to employees based on observation of service behaviors.. Handles guest problems and complaints effectively.. Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies. Implements the customer recognition/service program, communicating and ensuring the process.. Ensures compliance with all Front Office policies, standards and procedures.. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.. Analyzes information and evaluating results to choose the best solution and solve problems.. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.. Functions in place of the Front Office Manager in his/her absence.. Communicates critical information from pre- and post-convention meetings to the Front Office staff.. Participates in department meetings.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

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About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development