Be a Brand Ambassador by providing an exceptional client experience. Embrace and promote our Retail Excellence Program with our clients and staff alike
Create & foster genuine client relationships that will result in hitting and exceeding core KPIs
Maintain client relationships through after-sales service: not limited to but to include thank you notes, follow up phone calls, follow-through of product repair or maintenance
Support the team in generating new client relationships while maintaining those that are existing
Open and close consignments
Process returns and exchanges
Ability to communicate effectively & build strong partnerships with clients, peers, and management
Develop business driving initiatives, contests, and events
Handling customers repairs and advising clients about the best fit of pieces
