Ensure the highest level of customer satisfaction?
Contribute to departmental compliance with company policies and industry guidelines?
Measures?
Parts sales vs objectives?
Departmental VQM / Retailer audit?
Stock control data accuracy?
Key Tasks?Objective: Accurately identify customer parts requirements??
Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and? catalogues are read and stored?
Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special? offer in the Parts Department?
Attend training courses to develop job-related knowledge?
Liaise with Parts Manager to monitor lost sales for inventory control?
Objective: Maintain parts stock and stock records?
Ensure all stock is kept securely and in good condition?
Maintain stock control and guard against any unauthorised removal of parts stock?
Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the? parts manager?
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued ? Assist the parts manager in all aspects of stocktaking?
Objective: Process parts orders efficiently?
Ensure all paperwork, documentation and parts requisitions are completed accurately?
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque? payments are received and stored securely?
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts? manager guidelines?
Source the availability of additional parts from outside the Retailer?
Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)?
Objective: Ensure the highest level of customer satisfaction?
Satisfy customer requirements by identifying parts accurately?
Answer customer queries regarding parts warranties in a manner that is easily understood ? Receive customers promptly and courteously?
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations? ? Maintain accurate customer records, including the Parts Club member?s database?
Objective: Contribute to departmental compliance with company policies and industry guidelines ? Ensure the department is kept clean and tidy?
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations ? Adhere to all Health and Safety and Company policies and procedures?
Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to?
