Ensure the highest level of customer care and satisfaction at all times?
Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of? the company?
Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff ? Help Retailer to achieve industry-leading standards of process efficiency and cost control
Ensure compliance with company policies and industry guidelines?
Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
Support the sales staff in the delivery process documentation.?
Measures?
VQM / dealer audit?
Customer satisfaction (CEM)?
Departmental administrative costs?
Key Tasks?Objective: Ensure the highest level of customer care and satisfaction at all times?? Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the? telephone, are answered and dealt with immediately.?? Page members of staff as needed, monitoring where and to whom customers are referred. ? Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.?Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional? image of the company.?? Develop and maintain excellent working relationships with customers by meeting and exceeding their? expectations.?? Direct all customers towards the seating area when waiting for attention and offer refreshments. ? Ensure the reception desk is kept tidy to promote the professional image of the Retailer. ? Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager? immediately.?Objective: Answer all internal and external calls swiftly and direct them effectively?? Answer all calls promptly and in a consistently professional and friendly manner.?? Ensure all calls are properly identified and announced and the caller?s business is established. ? Notify the Brand Manager of calls not being answered or returned by any member of staff.?Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control ? Listen carefully and write messages clearly and legibly.?? Ensure all requested administration, documentation and communications are completed in an accurate and? timely manner.?? Develop and maintain effective communication with all Retailer personnel.?? Develop and maintain effective communication with all visitors to the Retailer.?Objective: Ensure compliance with company policies and industry guidelines?? Operate within the law at all times.?? Ensure all health and safety legislation and internal procedures are followed.??
